Withdrawal conditions

As a consumer you have a fourteen (14) day right of withdrawal without providing a motive, commencing on the day you receive the product.

Several types of goods are exempt from being returned. We do not accept sale items, earrings, underwear or swimwear (hygiene issue) and other specify non-returnable items.

To complete your return, we require a receipt or proof of purchase.

To exercise your right of withdrawal, you must notify your decision by sending an unambiguous e-mail to

In order to comply with the withdrawal period, you must send us notification of your decision to exercise your right of withdrawal prior to the expiry of the withdrawal period.

Product returns

The products must be returned to us at the address communicated to you by Customer Services.

You must send back or return the products for which you are exercising your right of withdrawal within fourteen (14) days of notifying us of your decision to this effect. This period shall be deemed to have been complied with if you return the product before the period expires.

The product must be returned in its original packaging, suitably protected, and must clearly not have been used in any way. Any product returned incomplete, damaged or in any other manner other than in its original packaging will not be reimbursed.

The direct product return charges are for your account.

You are responsible for dispatching the products. You are only liable for product depreciation caused by handling operations other than those required to establish the nature, characteristics and proper working order of the products.

Effects of withdrawal - Reimbursement

Should you validly exercise your right of withdrawal, we will reimburse to you the amount you paid for the products and the initial delivery costs charged by Ixteca (excluding return charges, which are for your account) within fourteen (14) days of receiving your notification of withdrawal. We may defer reimbursement until we have received the product or until you have provided proof of product dispatch, the valid date being the earliest of these two events.